🛍️ Overview

We want you to be completely satisfied with your purchase. If you're not happy with your order, you may request a return under the conditions outlined below.

🔁 Return Eligibility

You can request a return if:

• The item is unused and in original condition
• The item is returned with original packaging and tags
• The return request is raised within 7–10 days of delivery
• The product is not listed under non-returnable items

❌ Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, etc.)
• Personal care items (if opened)
• Customized or made-to-order products
• Digital/downloadable products

📝 How to Request a Return

To initiate a return:

1. Go to My Orders in your account
2. Select the item you want to return
3. Click on Request Return
4. Choose a reason and submit

Alternatively, contact our support team with:

• Order ID
• Product details
• Reason for return

🚚 Return Pickup & Shipping

• We offer free return pickup for eligible orders
• If pickup is not available, you may need to self-ship the item
• Ensure the item is securely packed to avoid damage

💰 Refund Process

• Once the return is received and inspected, we will initiate your refund
• Refund will be processed within 5–7 business days
• Amount will be credited to your original payment method

🔄 Replacement Option

• You can choose a replacement instead of refund (subject to availability)
• Replacement will be shipped after the returned item is picked up

⚠️ Damaged or Incorrect Items

If you received a damaged, defective, or wrong product:

• Report within 48 hours of delivery
• Share photos/videos for verification
• We will arrange free replacement or full refund

📞 Need Help?

For any assistance, contact our support team:

• Email: support@example.com
• Phone: +91-XXXXXXXXXX